Lean operations for small inbound teams
DeskFlow CRM — Lite
Essential ticketing, contact history, and basic reporting for growing call desks. Perfect when you are scaling from a handful of agents without enterprise overhead.
$29.00
per seat / monthly
· 1–30 seats
- Shared inbox & ticket queues
- Click-to-dial & call logging
- Customer timeline (calls, notes, emails)
- Basic dashboards & export to CSV
- Email support (business hours)
The standard for distributed call center teams
ContactHub CRM — Team
Full-featured CRM with skills-based routing, supervisor listen-in, and integrations your ops team expects. Built for mid-size centers that need reliability and clarity.
$49.00
per seat / monthly
· 3–80 seats
- Omnichannel queue (voice, chat, email)
- Skills & priority routing
- Real-time wallboards & SLA alerts
- Salesforce / HubSpot connectors
- Supervisor coaching & whisper mode
Same Team plan — save with yearly billing
ContactHub CRM — Team (Annual)
Annual commitment for ContactHub Team. Same features as the monthly Team plan; invoiced once per year per seat.
$480.00
per seat / yearly
· 3–80 seats
- All ContactHub Team features
- ≈18% savings vs monthly (billed annually)
- Annual true-up for seat changes
- Priority onboarding window
Quality, compliance, and workforce in one stack
VoiceLine Suite — Business
Adds advanced QA scoring, PCI-aware call handling workflows, and workforce management hooks. Ideal for regulated industries and high-volume outbound/inbound blends.
$89.00
per seat / monthly
· 5–250 seats
- Everything in ContactHub Team
- Automated QA sampling & scorecards
- PCI workflow templates & masking rules
- WFM API (shifts, adherence)
- Custom roles & audit trails
Multi-site, multi-region command center
CallCenter Pro — Enterprise
Global routing, regional data residency options, and premium SLAs. For organizations running several sites with unified reporting and strict governance.
$119.00
per seat / monthly
· 10–500 seats
(step 5)
- Multi-tenant hierarchy & brand separation
- Regional failover & DR playbooks
- Advanced API & event streaming
- 99.95% uptime SLA (contractual)
- Onboarding workshop & solution architect
Add-on: insights layer for any VoiceLine or ContactHub stack
Clarity Analytics & QA
Speech analytics highlights, sentiment trends, and QA dashboards that plug into your existing seats. Licensed per analyst seat (not per agent).
$19.00
per seat / monthly
· 1–120 seats
- Speech-to-text & keyword spotting
- Sentiment & silence analytics
- Custom QA forms & calibration
- BI connector (Snowflake, BigQuery)